Accident & Emergency in Pantai Hospital Manjung

Pantai Hospital Manjung's Accident & Emergency department is open 24 hours a day and is well-equipped to handle any trauma, medical, surgical, pediatric or obstetric emergencies. At the A&E, our dedicated team of doctors and nurses are specially trained to handle medical emergencies. Triaging is performed to evaluate every patient. Severe cases with life-threatening conditions will be our topmost priority, while the rest may need a 30-minute wait — depending on the number of patients there are at the of arrival.

In addition to having a team of emergency resident medical officers assessing and managing your case, a multidisciplinary team of specialists are also on call to attend to complex medical conditions.

At Pantai Hospital Manjung, we pride ourselves in the emergency care, treatment and management of these conditions:

Various kind of trauma including motor vehicle accident, industrial accident, domestic accidents and others
Obstetrics and gynaecology emergency
Medical emergencies such as lung infections, viral fevers, hypertensive urgency, diabetic ketoacidosis, etc.
Paediatric emergencies such as lung infections, viral fevers, acute gastroenteritis, etc.
Surgical emergencies such as acute appendicitis, acute gastritis, acute pancreatitis, upper gastrointestinal bleed, lower gastrointestinal bleed, etc.
ENT emergency
Ophthalmology emergencies
Orthopedic emergencies
Other emergencies

The diagnostic process at our A&E department may involve various departments (modalities) — such as the clinical laboratory services and imaging services. Once the patient has received the urgent medical intervention, he or she is transferred to a ward for further observation and treatment.

24 hours Ambulance Service
Diagnostic imaging (X-ray, ultrasonography, CT scan MRI)
Laboratory tests (blood tests)

Our A&E Department provides 24-hour private ambulance services and medical transportation within the whole Peninsular Malaysia.

Our ambulance is directly owned and operated by the hospital. Our dedicated team is happy to assist you with all your medical transport requirement(s).

Triage & Waiting Time

The triage system is used to sort patients into categories to ensure those with urgent medical needs get help first. The assessment is based on how sick a patient is upon arrival at the emergency.

An overview of three category triage acuity systems:

Red Zone: Emergency

Patients categorized under this category will be seen immediately as they are having life-threatening conditions, such as myocardial infarction, diabetic acidosis in septic shock, severe acute respiratory illness with respiratory failure, trauma with intracranial bleed or intra-abdominal injury, etc.

Yellow Zone: Urgent

Patients categorized under this category will be seen within 30 minutes (depending on how many patients present at A&E). Examples of Yellow Zone patients are dengue fever with warning signs, lung infection with respiratory distress, acute gastroenteritis with dehydration, etc.

Green Zone: Non Urgent

Patients categorized under this category will be seen within 90 minutes (depending on how many patients present at A&E). Examples of green zone patients are acute gastroenteritis without dehydration, trauma patients with soft tissue injuries, patients presenting with rashes, upper respiratory infection without respiratory distress, etc.

Our medical specialists are on call for 24 hours. If you have a preferred specialist at our hospital, you can inform our dedicated team so they can proceed to make the necessary arrangements.

We accept various modes of payment including cash and major credit cards at our hospitals. We regret to inform you that we do NOT accept personal cheques.

Guarantee Letters

The Hospital recognises and accepts Guarantee Letters from companies that have established credit facilities with the Hospital. Please present your letter of guarantee upon your registration/admission.

Insurance Card

For prompt processing of your admission, please present your insurance card upon registration/admission. If you are unable to do so, kindly furnish us with the details of your insurance card for verification. All decisions by the insurance company are final, and any appeal is to be directed to the insurance company

Frequently Asked Questions (FAQs)

1 When should I go to the Accident & Emergency department?
2 What types of emergencies are handled by the Accident & Emergency department?

1 When is the best time to visit the Accident & Emergency department?
2 Who will I see in the Accident & Emergency department?

3	Can I bring my child to be treated at the Accident & Emergency department?

Yes, of course you may.

4 When does doctor decide to admit a patient?
5 What are the admission process?

6	Why do you keep a patient under observation instead of admitting them?

If a patient needs admission but refuses to be admitted, the Accident & Emergency team may choose to observe them for a while rather than discharging them straight away.

Not all patients want admission even though many have health insurance. Therefore, when we come across such patients with stable condition, we will offer to observe them in the Accident & Emergency Department.

1	Will I be able to receive medical treatment if my insurance provider does not cover me?

Primary care will be provided to all patients. After that we shall discuss with you whether you want to continue treatment here at our hospital or transfered to another hospital.

2 What are the payment procedure at the Accident & Emergency department?

About Accident & Emergency Conditions
Process & Procedures
Billing & Payment

Emergency Care During COVID-19

Our hospital and emergency department are available to provide you with safe emergency and essential care. We are implementing the following safety guidelines in our hospitals, to make sure we safely care for you.

✔	We have established close liaison with Pejabat Kesihatan Daerah and Hospital Seri Manjung for taking over the handling and care of all patients who are screened at our entrances with clinical risk and epidemiology risk relating to Covid-19 (“KKM PUI”).
✔	All patients/visitors are required to wear face mask and hand sanitization upon entry.
✔	We practice social distancing and all waiting areas are structured with spatial distancing (1 - 2 meters apart).
✔	We are extremely focused on keeping our facilities clean. All high touch areas are disinfected at least every 2 hours and frequent routine cleaning are carried out throughout the hospital.
✔	All front-line personnel and medical practitioners are on standard infectious precaution eg. PPE and hand hygiene.
✔	For patients who exhibit some suspicious trait of symptoms eg. influenza-like illness (ILI) or severe acute respiratory infection (SARI), we have separate designated team of medical practitioners and healthcare personnel who provide care and treatment to these patients in dedicated pathway and facility in our hospital until their etiology are confirmed through laboratory and radiological investigation.